> ## Documentation Index
> Fetch the complete documentation index at: https://dripart-chore-sync-comfy-api-v2-spec-462120c.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix a failed Comfy Cloud payment

> If a Comfy Cloud payment fails, update your payment method from Plan & Credits or the Payment failed banner to avoid a paused subscription.

If a Comfy Cloud payment fails, the workspace shows a **Payment failed** banner. Update your payment method so the subscription does not pause.

## What happens when a Comfy Cloud payment fails

1. Comfy Cloud shows **Payment failed**. Your payment failed to process. Update payment to avoid a pause.
2. If the charge still cannot be collected, the subscription can pause. The banner then says **Subscription paused**. Update payment to resume.
3. Workspace members who cannot manage billing should ask the workspace owner to restore the subscription.

## How to update payment after a failure

1. Visit [cloud.comfy.org](https://cloud.comfy.org/?utm_source=docs) and log in.
2. Click **Update payment** on the banner, or open the profile menu, click **Manage plan**, then in **Plan & Credits** click **Billing & invoices**. Either path opens the Stripe billing portal.
3. Update the payment method in Stripe and save.

See [Edit Comfy Cloud payment information](/support/payment/editing-payment-information).

## Common reasons a payment fails

### Insufficient funds

* Your card does not have enough available balance or credit
* **Solution**: Add funds or use a different payment method

### Expired card

* Your credit or debit card has passed its expiration date
* **Solution**: Update your payment information with a valid card

### Incorrect information

* Card number, CVV, or billing address is entered incorrectly
* **Solution**: Verify and correct your payment details

### Card declined by issuer

* Your bank or card issuer has declined the transaction
* **Solution**: Contact your bank to authorize the payment

### International restrictions

* Your card does not support international transactions
* **Solution**: Enable international payments or use a different card

### Security holds

* Your bank has flagged the transaction as suspicious
* **Solution**: Contact your bank to verify and approve the charge

## Preventing future payment failures

* Keep your payment information up to date
* Ensure your card has sufficient funds before billing dates
* Update your card details before expiration
* Ask your bank to allow charges from Comfy Organization Inc

## Need assistance?

If you continue to experience payment issues after trying these solutions, contact our [support team](https://support.comfy.org/) with:

* Your account email
* The error message you received
* The payment method you're attempting to use
* Any relevant transaction IDs